Shipping Policy

    At Frank Eden, we are dedicated to delivering your order quickly and securely. We understand that receiving your Special Heels in a timely and flawless condition is important to you. This Shipping Policy outlines our shipping terms and conditions to provide you with a clear understanding of how we handle your orders. If you have any questions or need further assistance, please feel free to reach out to us at [email protected].

    1. Order Processing Time

    We strive to process and ship all orders as efficiently as possible to ensure you receive your heels promptly.

    • Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays).
    • Orders placed before 12:00 PM (PST) will be processed the same day.
    • Orders placed after 12:00 PM (PST) or on weekends and holidays will begin processing on the next business day.
    • Once your order has been processed and shipped, you will receive an email confirmation with tracking information.

    During high-demand periods or peak seasons, processing times may take longer than usual. We will notify you if any delays occur.

    2. Shipping Methods and Delivery Times

    We offer several shipping options to meet your needs and ensure that your Special Heels arrive in perfect condition:

    Domestic Shipping (United States):

    • Standard Shipping – Estimated delivery within 5–10 business days – $5.99
    • Express Shipping – Estimated delivery within 2–5 business days – $14.99
    • Overnight Shipping – Estimated delivery within 1–2 business days – $24.99

    International Shipping:

    We are pleased to offer international shipping to most countries worldwide. Delivery times may vary depending on the destination and shipping method selected at checkout.

    • Standard International Shipping – Estimated delivery within 7–21 business days – $19.99
    • Express International Shipping – Estimated delivery within 5–10 business days – $34.99

    3. Shipping Costs

    Shipping fees are calculated based on the shipping method selected, the destination of your order, and the total weight of the package. Final shipping costs will be displayed at checkout.

    • Free shipping is available on orders over $100 (domestic) and $150 (international).
    • Customs duties, taxes, and import fees for international shipments are the responsibility of the customer.

    4. Tracking Your Order

    Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your shipment. Please allow 24–48 hours for the tracking information to update.

    5. Lost or Damaged Packages

    If your package is lost or damaged during shipping, please contact us at [email protected] immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

    6. Shipping Restrictions

    We currently do not ship to P.O. boxes or military addresses (APO/FPO). Some countries may have shipping restrictions or limitations that may prevent us from fulfilling your order. If we are unable to ship to your location, we will notify you promptly.

    7. Delivery Issues

    If you experience any issues with your delivery, such as delayed or incomplete orders, please contact us within 7 days of the expected delivery date. We will investigate the issue and work to resolve it quickly.

    Thank you for choosing Frank Eden. We are committed to providing you with exceptional service and ensuring that your Special Heels arrive on time and in perfect condition. If you have any questions about our shipping policy, please reach out to us at [email protected].