Sales Terms and Conditions
Welcome to Frank Eden! These Sales Terms and Conditions govern the purchase of products from our website frankeden.com. By placing an order on our website, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase. If you have any questions or concerns, feel free to contact us at [email protected].
1. Order Acceptance and Processing
1.1 Placing an Order
When you place an order on frankeden.com, you are making an offer to purchase products subject to these terms. All orders are subject to availability and acceptance by Frank Eden.
1.2 Order Confirmation
Once you place an order, you will receive an email confirming the details of your purchase. This email does not constitute acceptance of your order but serves as a confirmation that we have received your order request. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product availability, errors in pricing or product information, or issues with payment authorization.
1.3 Order Cancellation
Frank Eden reserves the right to cancel any order before shipment if we determine that the order cannot be fulfilled for any reason. If we cancel an order, we will notify you promptly and issue a full refund to the original payment method.
2. Pricing and Payment
2.1 Pricing
All prices listed on frankeden.com are in the currency specified on the website and are inclusive of applicable taxes unless otherwise stated. We reserve the right to adjust pricing at any time without prior notice.
2.2 Payment Methods
We accept a range of secure payment methods, including major credit cards, debit cards, and online payment platforms. Your payment will be processed upon order confirmation. If we encounter any issues with your payment, we will contact you to resolve the matter.
2.3 Price Errors
If a product is listed at an incorrect price due to a typographical error or an error in pricing information, we reserve the right to refuse or cancel any order placed for the product listed at the incorrect price. If your payment has already been processed, we will issue a refund for the full amount.
3. Shipping and Delivery
3.1 Shipping Costs and Times
Shipping costs and estimated delivery times are provided at checkout. We make every effort to dispatch orders promptly and deliver them within the estimated time frame. However, delivery times are approximate and may vary due to external factors beyond our control, such as customs processing or carrier delays.
3.2 Delivery Issues
If your order is delayed or lost in transit, please contact our customer support team at [email protected]. We will work with the shipping carrier to resolve the issue as quickly as possible.
4. Returns and Exchanges
4.1 Return Eligibility
If you are not satisfied with your purchase, you may return or exchange the product in accordance with our Return and Exchange Policy. Items must be returned unused, in their original condition, and with all packaging and tags attached.
4.2 Return Process
To initiate a return or exchange, please contact our customer service team at [email protected] within 30 days of receiving your order. We will provide you with instructions for returning the product. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
4.3 Refund Processing
Once we receive and inspect your returned product, we will process your refund to the original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to a product defect or an error on our part.
5. Product Descriptions and Availability
We strive to provide accurate descriptions and images of our products. However, slight variations in color, texture, and design may occur due to differences in display settings or manufacturing processes. We do not guarantee that the product descriptions or images are completely accurate or error-free.
Availability of products is subject to change without notice. If a product becomes unavailable after you place an order, we will notify you and issue a refund or offer an alternative product if possible.
6. Warranty and Liability
6.1 Product Warranty
Frank Eden guarantees that all products are free from manufacturing defects at the time of delivery. If you discover a defect, please contact us at [email protected] within 30 days of receiving your order.
6.2 Limitation of Liability
Frank Eden is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the product in question.
7. Intellectual Property
All content on frankeden.com, including product designs, images, logos, and text, is the property of Frank Eden and is protected by copyright and trademark laws. You may not reproduce, modify, or distribute any content from our website without our written permission.
8. Governing Law
These Sales Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where Frank Eden operates. Any disputes arising from these terms shall be resolved through arbitration or in the courts of the applicable jurisdiction.
9. Amendments to Sales Terms and Conditions
Frank Eden reserves the right to modify or update these Sales Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on our website. We encourage you to review these terms regularly to stay informed of any updates.
10. Contact Information
If you have any questions about our Sales Terms and Conditions or need assistance with your order, please contact us at:
📧 [email protected]
Thank you for choosing Frank Eden. We appreciate your business and are committed to providing you with exceptional products and service.